Need help?
Frequently Asked Questions
General
After you place an order, you will receive a confirmation email as well
as a second email with the download link(s) for your purchase.
Depending on the size of the files, this process can take a few minutes - please check your spam folder if you don't see any email in your main inbox.
Depending on the file size, the email containing the download link can take up to a few minutes to be sent. Please also check your spam folder in case the email got there by accident.
If you still haven't received the email, contact me and indicate your order number so I can send the download link to you.
Note: along with the download link email, you will also receive a separate purchase confirmation email.
If you don't receive this email either, the most common reason is usually due to a typo in the email address entered at checkout. Please check that the email address is valid - if not, contact me and I will update your order details with the correct
address and re-send the emails.
Feel free to have a look at this installation guide.
Due to the nature of the products (digital), refunds are not accepted, except in the following cases:
✦ the files haven't been downloaded yet
✦ the product is defective or not working as intended
✦ duplicate purchase
Check the announcement bar at the top of the page to see if there's a special promotion running at the moment.
You can also visit this page for an overview of all the current coupon codes. For exclusive discounts (such as sales and intro discounts on new products), you can subscribe to the newsletter.
Licenses
At the time of purchase, the quantity you choose for a product will determine the number of users allowed to use it.
You may use a purchased Product in a new End Product as long as the End Product meets the following requirements.
✦ End Products must be significantly different than the original Product and require time, effort, and skill to produce.
✦ End Products must not be used or sold in a way that is directly competitive with the original Product you purchased.
✦ End Products must not redistribute the original Product to any third parties in a manner that allows for the extraction of the original Product.
An End Product For Sale can be either a digital design or physical Product that you and/or your client intend to sell to more than a single person (wholesale, drop-shipping, etc.). For purposes of this license,“intend to sell” means you plan to sell, license, sub-license, or distribute the End Product for any type of fee or charge.
You may modify or manipulate the Product, or incorporate it into other content and make a derivative work from it.
You may not sublicense, resell, share, transfer, or otherwise redistribute the Product (e.g. as stock, in a tool or addon, with source files, and/or not incorporated into an End Product) under any circumstances, not even for free.
You may not make the Product available on a digital asset management system, shared drive, or the like for the purposes of sharing or transferring the Product, and you must not permit an end user of the End Product to extract the product files and use them separately from the End Product.
You may not register as a trademark the Product or the end product incorporating the Product – not even logos.
No - products purchased are for your own use only, or for the use of people from your studio if you bought multiple license seats.
You may not include the original purchased Products (or source files) in any distributed end products. It is not allowed to share, resell or redistribute source files on any platform.
Other
You can contact me through the contact page! I will be happy to assist you.